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Choosing the Right Electrician for You: an Interview with Joe Harris and Ben Ivey of Rogers Control

By Joe Harris

Tell us a little bit about your company and its foundation.

Rogers Control Inc. started in 1979 and is still family owned and operated. Our primary areas of work include HVAC, electrical and refrigeration installation and service. Dan Rogers and his wife Coureen started the company. It was taken over by his son Paul and his wife Jeri upon his retirement. Currently we employ 10 people and service Northeastern Wisconsin and parts of the upper peninsula of Michigan. Our head electrician has been involved in electrical construction/maintenance for 20 years. He is also a licensed Master Electrician.

Please explain the three most important qualities an electrician must possess.

-Competence. This includes a knowledge base that allows for efficient decision making based on the findings in any given situation. A competent electrician will also stay abreast of the regular code changes to local and national codes, as well as obtain the continuing education necessary to remain informed and operate safely in the work environment

Good communication. A good electrician is able to clearly communicate with the customer, not only the work that is being done, but also the reasons why. Often electrical issues can be somewhat complex, so it is important that a good electrician is able to communicate in a simple, easily understood manner so as not to cause unnecessary confusion.

Ethical Conduct. Good electricians must maintain the highest standards of honesty, professionalism, and uncompromising workmanship. Naturally, a good relationship with the customer will result in a good reputation, but more importantly, high standards of workmanship will ensure a safe and durable installation. Poor workmanship and unnecessary shortcuts when dealing with electricity can result in severe injuries or fatalities for, not only the electrician, but also anyone who later comes into contact with, or uses electrically connected equipment

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What is the difference between an electrician specialist and generalist?

A specialist in the electrical field will focus on a narrow scope of expertise. Examples would be: Test and Balance electricians; Motor control and machine tool wiring. Plant maintenance. Power quality analyzing. The list of specializations in the electrical industry is extensive.

A generalist is able to function efficiently in a variety of situations such as the construction, maintenance, and service of residential, commercial, and light industrial facilities.

In your opinion, is it better to have an electrician who is a specialist or generalist?

This would depend on the customer. The owner of a large corporation might employ a variety of specialists to most efficiently deal with the day-to-day requirements of the facility. However, the small business owner, or homeowner would be better served by a generalist. When the lights quit working, receptacles no longer function, and fuses/breakers keep tripping, a general electrician will be able to quickly and efficiently repair the issue.

What advice do you have for someone who found an electrician they can afford, however perhaps he/she doesn't have the experience they want?

Simply put: You can't afford that electrician. In the long run, you will pay again and again for improperly executed electrical work. Best scenario: Something doesn't work right. Worst scenario: A fire will result and people will be injured or killed. Don't assume that the cheapest electrician is the most affordable.

What's the best way for people to get in contact with you and your company?

People can feel free to stop in and see us at 1029 E. Wall St. Eagle River, WI 54521. Or they can call 715-479-6919, email us at info@rogerscontrol.com, or visit our website at rogerscontrol.com.

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4/20/2017

Lillian Schaeffer

I like how you mentioned the importance of finding an electrician that can communicate in a manner that's easy to understand. I live in an older home, and I'm going to be renovating my kitchen, so I

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