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HAIR: Come For the Style, Stay For the Hand Massage

By Jessica Metcalf

With its bright red facade, HAIR stands out in Madison, Wisconsin as a fun place to go. Started in 1996 as a one chair salon, HAIR now employs 13 stylists and offers services from a simple cut or color to a Brazilian blowout.

For salon manager Annie Witt, a great salon experience is all about service. "We make sure that each guest has a five star experience, every time," says Witt. "From the moment they walk through the door to the moment they leave, we make sure to do everything we can to make them feel welcome and comfortable." Clients are offered a cup of hot coffee or tea upon arrival, and each service ends with a scalp or hand massage. To ensure that each guest walks out the door feeling fabulous, HAIR's stylists even perform complimentary makeup touch-ups at the end of the appointment.

It's these value-added services that make HAIR stand out, says Witt. "Our customers appreciate the small additions to services, and the positive energy and flow of the salon. We are known for our excellent customer service (and hand massages!)." HAIR wins its customers by insisting on providing personal attention - in addition to a great 'do.

The salon's services include haircuts, coloring, blowouts, makeup services, and waxing. You can choose from five levels of stylist depending on your budget and personal preference, from assistant level to styling veteran. Witt believes that a great salon should also offer a variety of quality products, and HAIR's shelves are stocked with popular product lines as Aveda skin, hair and cosmetics; Bumble & Bumble; Schwarzkopf OSIS; and BC Bonacure.

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About The Author

J.L. Metcalf has a Bachelor's degree in English from Rhode Island College. She has...

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