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The Carpet Cleaning Process: an Interview with Joe Brennan of Service Carpets Plus

By Joe Brennan

Tell us a little bit about your company and its foundation.

Service Plus Carpet Cleaning, Restoration and Janitorial started approximately 25 years ago. I grew tired of managing restaurants and wanted to have more control over my life. Owning a business provides that freedom. I enjoy cleaning so I took a leap of faith and started my own company. I currently have 9 employees that assist me.

What are some important questions to ask the carpet cleaner before beginning the process?

Clients can prepare for a carpet cleaning by removing small items from the carpeted areas and by securing their pets. Also, if they need to have access to their auto, they should remove it from the garage before the carpet cleaning van has their hoses etc running to the house.

How do I know if it is time to get my carpet cleaned? What dangers can arise if I ignore bacterial growth?

Carpet cleaning is recommended every 12 - 18 months. To keep your carpet warranty valid, proof must be shown that your carpets have been cleaned by a IICRC Firm at least every 12 months. Service PLUS is a Certified Firm.

How do you suggest clients prepare for this process? Is it invasive or does it take a long period of time?

The average job takes approximately 1.5 -2 hours to complete. Average dry times are 2-3 hours.

What are some common issues you face when it comes to cleaning carpets and floors?

Common issues range from carpets that is permanently stained and ripped and the homeowner is expecting a miracle. Unfortunately, little can be done with carpet that has pre-existing damage. Also, prices vary considerably among different carpet cleaning companies; caution should be used when dealing with a company that offers low ball pricing or to good to be true pricing. Often, low priced carpet cleaning companies are seldom the best value.

What's the best way for people to get in contact with you?

The best way to contact me would be to call me directly at 608-212-5051 or through my website www.servicepluscarpets.com to schedule an appointment. I'll be happy to offer you a phone consult along with pricing. Service PLUS is a local, family run business. I would be proud to show you the Service PLUS difference.

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Phone: 608-212-5051

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